Terms of Service

1. Acceptance and Scope

These Terms of Service (“Terms”) govern your access to and use of the CasesMatter Authentication Service (the “Authentication Service”), which is owned and operated by CasesMatter, LLC (“CasesMatter,” “we,” “us,” or “our”). The Authentication Service supports registration, sign-in, passkey management, session management, and account recovery for the CasesMatter platform. By creating an account, registering or using a passkey, signing in, or otherwise using the Authentication Service, you agree to these Terms and the applicable CasesMatter Privacy Policy. If you are using the Authentication Service on behalf of an Organization, you represent that you have authority to bind that Organization to these Terms.

2. Eligibility and Authority

You may use the Authentication Service only if:

• You are at least 18 years old or otherwise old enough under applicable law to enter into a binding agreement;
• The information you provide is accurate and complete;
• You are authorized to use the service for yourself or on behalf of the Organization associated with the account.

3. The Authentication Service

The Authentication Service is the identity and access layer for the CasesMatter platform. It may be used to:

• Create and manage an account;
• Register and remove passkeys;
• Maintain active sessions;
• Recover account access by approved recovery methods;
• Receive essential service and security communications.

CasesMatter may modify, improve, suspend, or discontinue all or part of the Authentication Service at any time, subject to applicable law and any separate written agreement that governs an Organization’s use of the platform.

4. Account Registration and Security

You agree to:

• Provide accurate and current registration information, including a valid email address;
• Maintain control of the devices, authenticators, and email account associated with your CasesMatter account;
• Promptly remove passkeys from devices you no longer control;
• Notify CasesMatter or your Organization administrator promptly if you believe your account has been compromised or used without authorization.

You may not:

• Create accounts by automated means or under false pretenses;
• Attempt to access accounts, credentials, or data that are not authorized for you;
• Interfere with or circumvent the security of the Authentication Service;
• Use the Authentication Service for any unlawful purpose.

5. Passkeys and Local Authenticators

CasesMatter uses passkeys based on WebAuthn or FIDO2 or similar passwordless standards. CasesMatter does not store your private key and does not receive biometric templates used locally on your device. You understand and agree that:

• Your device may require a fingerprint, face scan, PIN, password, or other local authenticator to unlock a passkey;
• You are responsible for the security of those local authenticators and the devices on which your passkeys are stored;
• Losing control of your device or email account may affect your ability to access the Authentication Service;
• CasesMatter may require additional verification or may deny recovery requests where necessary to protect account security.

6. Electronic Communications

You consent to receive electronic communications from CasesMatter relating to the Authentication Service, including email-verification messages, recovery emails, security notices, service notices, and legal notices. You are responsible for keeping your contact information current.

7. Acceptable Use

You may use the Authentication Service only in compliance with these Terms and applicable law. Without limiting the foregoing, you may not:

• Probe, scan, or test the vulnerability of the Authentication Service except through an authorized security program;
• Use the service to distribute malware or other harmful code;
• Interfere with the operation of the service or the access of any other user;
• Misrepresent your identity or affiliation;
• Reverse engineer or attempt to derive source code from the service except to the extent prohibited by law from restricting that activity.

8. Suspension, Termination, and Service Changes

CasesMatter may suspend or terminate your access to the Authentication Service if:

• You breach these Terms;
• Use of the service creates a security risk or potential liability;
• We are required to do so by law;
• Your Organization instructs us to disable access under its administrative authority.

You may stop using the Authentication Service at any time. Termination or suspension of the Authentication Service may also limit access to other CasesMatter services that depend on it.

9. Privacy

Your use of the Authentication Service is subject to the applicable CasesMatter Privacy Policy. You acknowledge that CasesMatter processes account, session, and security data as described in that Policy.

10. Disclaimers

THE AUTHENTICATION SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CASESMATTER DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CASESMATTER DOES NOT WARRANT THAT THE AUTHENTICATION SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CASESMATTER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE AUTHENTICATION SERVICE OR THESE TERMS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CASESMATTER’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE AUTHENTICATION SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) $100; OR (B) THE AMOUNT PAID TO CASESMATTER, IF ANY, FOR THE AUTHENTICATION SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS LIMITS LIABILITY TO THE EXTENT SUCH LIMITATION IS PROHIBITED BY APPLICABLE LAW.

12. Governing Law and Dispute Venue

These Terms are governed by the laws of the State of Kansas, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Authentication Service will be brought exclusively in the state or federal courts located in Kansas, except to the extent a different forum is required by non-waivable law.

13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will post the revised Terms with an updated “Last updated” date and may provide additional notice where required by law. Your continued use of the Authentication Service after the effective date of the revised Terms constitutes acceptance of the revised Terms.

14. Contact Us

CasesMatter, LLC, 4301 Main St., Parsons, Kansas 67357, support@casesmatter.com